FREQUENTLY ASKED QUESTIONS (GENERAL)
1- Do you ship worldwide?
Yes! We do ship worldwide! The price for shipping varies on size of your order. Shipping is calculated once production is completed and let you know estimate price. Average shipping fee changes between 25$ and 125$. All customs are belonged to clients.
2- Can I purchase your invitation designs digitally and print them elsewhere?
We do not offer digital versions of our printed invitation collection, but we are working on e-vite collection that we'll customize it for you and send online to you. Stay tune!
3- How long do you ship orders?
Although it depends on the size of your order, your stationery or wedding favors are prepared for shipping within 10-15 business days. However, during high season (April - May - June), it can be a bit longer. Rush orders needs to be evaluated on order. Please reach out to us as soon as possible if this is the case for you!
4- Do you offer full custom invitations and wedding favors?
Our primary goal is to go with semi-custom invitation collection as they are faster and much affordable options. However, we also think that your big day deserves unique details specially curated just for you! So we do offer custom design with a limited amount of numbers, please reach out to us to check our availability.
5- Can I make mix & match details of the invitation or wedding favors from different collection?
Yes, of course! You can choose all design elements according to your wedding concept. You can choose ribbon color, envelope color, font and text colors. They all are up to you!
6- Do you offer wax seal separately?
Yes, we offer wax seal as a separate design elements. You can purchase from ready to seal wax seals or custom wax seal collection.
7- Returns
Since our stationery and wedding favors are customized products and cannot be re-evaluated, it is not possible to return products that are produced or received after your design approval.
8- Do you have an office where we can see the products in person?
Yes! We have showroom and atelier in Istanbul, Turkey. If you'd like to visit us, please reach out to us to create your appointment!
FREQUENTLY ASKED QUESTIONS (INVITATION)
1- What is a semi-custom invitation?
Semi-custom invitations are invitations with predesigned elements so you can customize with your details. As Save The Date, we offer wide variety of semi-custom invitation collection for you. Another advantage of semi-customized invitations is that we can deliver faster than our fully customized invitations. You can also still customize your envelope color, ribbon color and wax seal etc.
2- When should I send my wedding stationery?
If your wedding invitation will be in your city, you should start to send your invitations 4-6 weeks before reception date. If you are planning a destination wedding and you have guests both from abroad and outside of the city, we recommend you to send your invitations 8-10 weeks prior to your date.
3- How many invitations should I order?
We recommend a single invitation per household. In general, the total number is slightly more than half of your current target number of participants. For example, if you are planning a wedding with 250 people, approximately 125-150 invitations will be enough.
4- Do you send samples?
Yes, we send samples. Click to buy.
5- Do you offer address printing or guest calligraphy services for wedding stationery?
Yes, we have very talented calligrapher list to give calligraphy services. We're also offering address printing services.
6- Can we only purchase invitation cards or envelopes?
We believe that all the details of the stationery should be prepared with the same attention . For this reason, we do not offer the invitation card separately. However, since the envelopes are used in many celebration and general purposes, you can purchase them separately on our website.
7- Can we get the design of the printed invitation digitally?
We provide you with the digital version of your invitation design in pdf and jpeg format free of charge if your order more than 200 pieces. In other cases, our standard digital invitation fees apply.
FREQUENTLY ASKED QUESTIONS (SHIPPING)
1- How can I receive my products?
After your order is completed, you can receive them either from our showroom or by shipping them. In Istanbul, we can provide delivery by courier in addition to the shipping options we provide.
We provide our domestic shipments with domestic or UPS, and your international shipments by UPS, DHL or FEDEX according to the country, city and arrival time.
2- How much do we pay for shipping?
Your overseas shipments vary depending on the weight of your order, destination country and urgency. At the order phase, you must mark the international shipping in the shipping options. You can also learn your estimated shipping amount by contacting us before ordering.
You can reach us at info@savethedate.com.tr for any other questions you may have.
Yours
Save The Date